Returns & Refund Policy
Effective Date: 1st January 2025
At Artemis, we strive to ensure you are delighted with your purchase. However, we understand that sometimes things may not go as planned. This policy outlines our process for returns, refunds, and exchanges to make the experience as smooth and stress-free as possible.
Returns
If you’re not completely satisfied with your purchase, you can return it to us. To be eligible for a return:
- Items must be in their original condition, unopened, and unused.
- You must notify us of your intent to return the item within 14 days of receiving your order.
Unfortunately, we cannot accept returns for:
- Products that have been opened or used.
- Items purchased during sale events or with discounts, unless faulty.
How to Start a Return
Getting started is easy:
- Contact Us: Email us at info@artemis-curated.com with your order number, the item(s) you wish to return, and the reason for the return.
- Prepare Your Parcel: Once we confirm your return, package the item(s) securely, ensuring they are well-protected for transit.
- Send It Back: Post your return to the address provided in the confirmation email via a trackable service (Courier/Royal Mail Signed For)
Please note: Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.
Refunds
Once we receive your returned item(s) and inspect them, we will process your refund. Refunds are made to your original payment method and depending on your payment issuers policies, there may be a couple of days’ delay in being credited.
Exchanges
If you received the wrong product or a faulty item, we’re happy to arrange an exchange. Please contact us at info@artemis-curated.com within 14 days of receiving your order, and we’ll guide you through the process.
Questions or Concerns?
We’re here to help! If you have any questions about our Returns & Refund Policy or need assistance, don’t hesitate to reach out to us at:
Email: info@artemis-curated.com
Thank you for choosing Artemis. We value your trust and are committed to providing a positive shopping experience.